Swedish Gambling Award celebrates responsibility and innovation in the gambling industry

The gambling industry creates entertainment and joy for many people in Sweden. Nevertheless, the industry has great challenges. Public trust has dropped sharply in recent years. Criticism is directed at, among other things, the amount and content of gambling advertising, weak responsibility work and unserious business models. Some of the criticism is justified, but we need to share and salute all sustainable contributions there is. Let’s make a change!

Through the Swedish Gambling Award, we set the spotlight on the good initiatives that have contributed to increased responsibility and sustainable development of the gaming market. Courage and innovation are to be rewarded and role models honored.

Please submit your contributions and be part of this important work!

Categories

All initiatives that contribute to a more sustainable, modern and healthy gambling industry are welcome to participate in the competition. You can participate in three categories – leadership, customer satisfaction and sustainability, where the winner of the year is chosen in each category.

There is no limit on the number of contributions and an individual contribution may participate in several categories, but one application per category must be made.

Customer satisfaction
Tell us what you have done to get more satisfied and loyal customers.

It is usually said that man has always gambled and that gambling will always exist. We hope we are right, but today the gambling industry has tough competition from many other forms of entertainment that meet the same needs.

According to statistics, fewer in Sweden choose to spend their money and time on gambling for money. It’s more important than ever to keep the customers and make sure they are happy and satisfied.

Is it possible to keep gambling customers happy even if they don’t win the big jackpot that the advertisement said was possible to win? If you have found a solution that has increased customer satisfaction, we hope you would like to participate with a contribution in this category.

Examples of contributions
Through innovative thinking: the customer’s shopping experience has improved, customer experience and the dialogue has improved, products have been developed and now have an increased entertainment value, the customers get value for their money even if they don’t win, entertainment beyond the usual are offered, communication and marketing has had a different message than big winnings, jackpots and bonuses.

Sustainability
Tell us what you have done to increase consumer protection or improve society.

Gambling should be fun, an entertainment and something that is done as amusement. Unfortunately, there is always a certain risk with all products – that they can lead to an unhealthy level of gambling.

The gambling industry has a responsibility to minimize this risk. This can be done through a variety of actions and solutions: gambling responsibility tools that follow the player’s patterns, actions made when there are signs of problems, adjustments in the product itself, clear communication and dissemination of information, etc.

No one should get in any kind of trouble because of their gambling – this must be the industry’s common goal! Have you found a way to move towards this goal and increase consumer protection or improve society? If you have, we hope you would like to participate with a contribution in this category.

Examples of contributions
Through innovative thinking: gambling responsibility tools has been developed, products that reduce the risk of gambling problems has been developed, communications and marketing have taken a lot of responsibility for the gambler, efforts has been made to reduce high risk gambling, research projects has been started, gender equality and diversity have been put in focus or the organisation has helped improve the environment.

Leadership
Person or organisation – Tell us who the leading change leader in the gambling industry is.

The development of an industry happens by challenging old standards, that someone have the courage to step forward and do things in a new way.

To listen in, understand the development of society and the customers changed demands, needs and expectations. As the hockey player Wayne Gretzky said ”A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.”

Creating a successful change requires good leadership. A good leader is someone who’s clear, courageous, dare to fail and is humble enough to share his/her knowledge. Do you know who this person is? Then we hope you want to nominate the person in this category.

Examples of contributions
Through its efforts: the person have become a positive role model for the sustainable development of the gambling industry through responsible leadership, the organisation has created an attractive workplace, the leader has had the courage to make an inconvenient decision affecting the outcome or the norm in order to contribute to a positive development, the industry has been gathered or challenged with new knowledge, the person has represented the industry within a certain area and influenced opinion.

How to participate

Participating in the Swedish Gambling Award is easy. You fill out an application where you describe and give a motivation for your contribution:
Background »
Explain why the initiative was taken and / or the background – what problem needed to be solved?
Solution »
Describe the initiative, or leadership, and how it fulfilled the challenge in a new or revised way.
Result »
What results have been achieved, or will be achieved, and what can be learned?

Application

Use this document to complete the application. One application per contribution can be submitted and you can also complete the application with a link to a case video. The content of the application, and the case video, may be used in external communication.

The jury nominates initiatives based on whether they have:

N
Demonstrated creativity and innovation
N
Influenced customer behaviour
N
Demonstrated an effort or ambition beyond the usual
N
Can be used by others in the industry (role model)
N
Influenced opinion or attitudes
N
Inspired others

Tips from the coach!

WHAT IS A GOOD ENTRY?
WHAT IS A GOOD ENTRY?
All initiatives involved in developing the gamBLing industry in a sustainable direction are good contributions! No project is too small. No project is too big. Share you WORK and be proud of what you have achieved. Were your entry not nominated last year – try again!
HOW TO WRITE THE APPLICATION?
HOW TO WRITE THE APPLICATION?
The most important is to have an easy explanation of the initiative. Explaing the challenge, the solution and the result. Make the entry easy to read and to understand.
WHY SUBMIT AN ENTRY?
WHY SUBMIT AN ENTRY?

To be able to earn public trust the gambling industry need to show positive examples of what is being done to make a sustainable change. Join this important work and show the gambling industry from another side.

Schedule 2019/2020

26 november – 9 February

Application period

10 February – 6 March

Jury work

26 March

Award Ceremony

Application period
26 November –  9 February

Jury work
10 February – 6 March

Award Ceremony
26 March

Jury

Chairman

Jurors

Thomas Nilsson
Thomas Nilsson

Psychologist and founder of Sustainable Interaction

Ann-Sofie Olsson
Ann-Sofie Olsson

Management consultant, InterPares

Magnus Berglund
Magnus Berglund

CEO, Kinglet

Mats Georgson
Mats Georgson

CEO, Georgson & Co.

Maria Kausits
Maria Kausits

Insight Director & Partner, SB Insight

Hanna Riberdahl
Hanna Riberdahl

CEO The Association of Swedish Advertisers

Pia Grahn
Pia Grahn

CEO, Regi Research & Strategi

Chairman

Thomas Nilsson
Thomas Nilsson

Psychologist and founder of Sustainable Interaction

Jurors

Ann-Sofie Olsson
Ann-Sofie Olsson

Management consultant, InterPares

Mats Georgson
Mats Georgson

CEO, Georgson & Co.

Hanna Riberdahl
Hanna Riberdahl

CEO The Association of Swedish Advertisers

Magnus Berglund
Magnus Berglund

CEO, Kinglet

Maria Kausits
Maria Kausits

Insight Director & Partner, SB Insight

Pia Grahn
Pia Grahn

CEO, Regi Research & Strategi

Questions and answers

What is the purpose of the Swedish Gambling Award?
The Swedish Gambling Award will put the spotlight on good initiatives for increased responsibility and a sustainable development of the gambling industry. Courage, innovation and role models should be praised, in hope of inspiring others to follow the same path.
Who is behind the award?
Founder of the Swedish Gambling Award is the Swedish Gambling Association, Sper. But the award is aimed at all operator in the gambling industry, whether they are members of Sper or not. An independent jury appoints those who will be nominated and the winners.
What does the award mean?
The award means that initiatives from the gambling industry, or operators involved in the gambling industry, can participate. The winners are rewarded with a diploma and the honour of winning. The initiatives will also be highlighted as good examples in forthcoming communications and seminars by Sper.
Who can participate?
All operators in the gambling market who have a Swedish license to provide gambling for money / will be given a license in Sweden can apply. Also suppliers of products and services to the gambling industry in Sweden, such as game developers, marketers, advertisers, payment solutions and analysts.
Does the company who participate need to be situated in Sweden?
The company or organisation that participate does not need to be situated in Sweden. The requirement is that the organisation turn to Swedish consumers and, if a gambling operator participate, that they have/will have a Swedish permit to provide gambling for money.
What’s the cost to participate?
Participation in the Swedish Gambling Award is free of charge.
Does the application have to be in Swedish?
The application can be made in Swedish or English.
Can multiple contributions be submitted?
There is no limit to the number of contributions that can be submitted. Though if a company wants to participate in several categories with the same contribution one application per category must be submitted.
When is the last date to participate?

The last date to submit an application are February 9, 2020.

May contributions be submitted for someone else?
An application may be sent by a gambling operator, a supplier or partner. But, the subject of the application must be informed that a contribution has been submitted.
Who is in the jury?
The jury consists of seven persons, one of whom is chairman. The individuals possess knowledge in leadership, sustainability, communication and marketing. The jury is independent, and their decisions cannot be appealed.
What are the nominations made by the jury based on?
The jury nominate initiatives based on whether they have demonstrated creativity and innovation, influenced customer behaviour, demonstrated an effort or ambition beyond the usual, have inspired others, can be used by others in the industry or have created opinion or influenced attitudes.
When will the nominees be announced?

The nominees will be announced somewhere between March 16-20, 2020.

When will the winners be announced?

The winners will be announced March 26, 2019.

Is it possible to participate anonymously?
It is not possible to participate anonymously or to submit anonymous contributions, it must be clear who is the sender. On the other hand, sensitive information will not be published, such as information that the jury receives as part of the application.

Winners and nominated 2018-2019

The nominated and the winners 2019 were:

 

SUSTANABILITY

  • Coolbet – The worlds most transparent gambling company
  • Mr Green – Green Gaming Prediction Tool
  • Paf – Yearlimit
  • Svenska Spel – Proactive calls WINNER
  • Zimpler – Socially responsible payment gateway

 

CUSTOMER SATISFACTION

  • Betsson – Betsson Group Customer Service
  • Coolbet – The worlds most transparent gambling company
  • Novamedia – Vinstvalet
  • Mr Green – Customare satisfaction a cut above the rest WINNER
  • Svenska Spel – Gräsroten
  • Svenska Spel – Care for real

 

LEADERSHIP

  • Hans Lord Skarplöth
  • Håkan Hallstedt
  • Mr Green
  • Zenita Strandänger & Monica Medvall WINNER

Contact

If you have questions about the Swedish Gambling Award feel free to contact us.

E-mail: award@sper.se

Tel. Jenny Nilzon, CEO, Sper: +46 70 540 17 60

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